Privacy Policy – Bones Pilates & Movement

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Effective Date: 6 May 2026

Bones Pilates & movement (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, and booking services.

1. Information We Collect

When you use our website, app, or booking system, we may collect the following information:

• Name

• Email address

• Telephone number

• Billing and payment information

• Class bookings and attendance history

• Membership and package information

• Device information and app usage data

• Communication preferences

• Health or fitness information voluntarily provided by you relevant to participation in classes

2. How We Use Your Information

We use your information to:

• Manage class bookings and waitlists

• Process payments and memberships

• Communicate important class updates and studio announcements

• Send booking confirmations and reminders

• Improve our services and customer experience

• Provide customer support

• Meet legal and regulatory obligations

3. Booking & Payment Providers

Bones Pilates & movement uses third-party platforms and providers, including:

• Wix

• Fit by Wix

• Payment processing providers integrated within our booking systems

These providers may securely process your data in accordance with their own privacy policies.

4. Notifications & Marketing

We may send:

• Booking confirmations

• Waitlist notifications

• Timetable updates

• Promotional offers and studio news

You may unsubscribe from marketing emails at any time.

5. Data Storage & Security

We take reasonable steps to protect your information using secure systems and trusted third-party providers. However, no online service can guarantee absolute security.

6. Sharing Your Information

We do not sell your personal information. We only share information when necessary to:

• Process payments

• Operate bookings and memberships

• Comply with legal obligations

• Deliver app and website functionality

7. Your Rights

Under UK GDPR regulations, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• Request restriction of processing where applicable

To exercise these rights, please contact us using the details below.

8. Cookies & Analytics

Our website and app may use cookies and analytics tools to improve user experience and understand how visitors use our services.

9. Children’s Privacy

Our services are not intended for children under 13 without parental consent.

10. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact:

Bones Pilates & movement
Email: claudine@bonespilates.com
Website: www.bonespilates.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app.